From lean to lasting: Making operational improvements stick
Lean has become an important performance-improvement program over the past 20 years, but many organizations overlook up to half of the potential savings.
The "hard" operational approaches, such as just-in-time production, should be integrated with the "soft" improvements, things like developing leaders who can coach their teams to constantly improve efficiency.
The experiences of companies that have mastered both the hard and soft approaches offer lessons for others.
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